At KoalaCloth, we care deeply about your privacy — and your trust means everything to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you shop with us or visit our website.
By using our website (koalacloth-au.com) or providing your personal information, you agree to the terms of this policy.
What Information We Collect
We only collect the information we genuinely need to give you the best possible service:
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Your name and contact details (like email, address, and phone number)
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Order and delivery details
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Payment information (securely processed – we don’t store it)
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Your preferences (if you've opted in to receive emails or texts)
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Website activity (via cookies and analytics tools like Google Analytics)
How We Use Your Information
We use your info to:
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Process and deliver your orders
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Send order updates and confirmations
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Respond to your questions or customer support requests
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Improve our website and user experience
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Send marketing emails (only if you’ve opted in – and you can unsubscribe anytime)
Sharing Your Info
We do not sell your data. Ever.
We may share limited info with trusted third-party service providers to help us:
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Process payments
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Ship your orders
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Manage emails and customer support
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Analyse website traffic
These providers are required to protect your data and only use it as needed to support KoalaCloth.
Your Rights
You're in control of your personal info. At any time, you can:
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Ask what personal data we hold about you
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Request updates or corrections
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Unsubscribe from marketing emails or texts
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Ask us to delete your data (where legally allowed)
To exercise any of these rights, just contact us at info@koalacloth-au.com.
Cookies
Yep, we use cookies (sadly not the choc-chip kind). These help us:
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Remember what’s in your cart
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Analyse how people use our site
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Improve the overall experience
You can control or disable cookies in your browser settings.
Data Security
We use SSL encryption and other best practices to keep your data safe. While no online system is 100% perfect, we’re always improving our tech and policies to protect your info.
Updates to This Policy
We may update this Privacy Policy occasionally. Any major changes will be shared on this page, and you can always contact us if you have questions.
Contact Us
Got questions? Feedback? Privacy concerns?
Reach out to our friendly team at: info@koalacloth-au.com
Thanks for trusting KoalaCloth — we’ll always do right by you.
