🚚 How much is shipping?
We ship directly from our warehouse and offer free shipping to Australia and New Zealand. If you're ordering from outside Australia or New Zealand, shipping fees may apply at checkout.
⏱️ How long does delivery take?
Standard delivery usually takes 5–10 business days, unless there are unexpected delays. We’ll keep you updated every step of the way.
🔍 How do I track my order?
Once your order is shipped, you'll get a confirmation email with a direct tracking link.
📄 Why isn’t there an invoice in my parcel?
To reduce paper waste, we only send invoices via email. If you need a copy, just reach out to our support team — we’re happy to help!
❌ Can I cancel my order?
Yep — if your order hasn’t been shipped yet, you can cancel it free of charge. Just contact us as soon as possible.
🔄 Can I return or exchange my order?
Absolutely! If you’re not happy with your order, you’ve got a 60-day return window. Just let us know the reason and we’ll sort it out.
💳 What payment methods do you accept?
We currently accept credit cards and PayPal.
(Buy now, pay later options coming soon!)
📦 Will everything arrive in one package?
Sometimes larger orders may be split into multiple parcels, depending on stock levels. No worries — you’ll get tracking info for each one!
🔒 Is my online order secure?
Yes, 100%. All payments are SSL encrypted and processed securely through our payment providers.
We don’t store any payment details on our end — ever.
For anything else, feel free to reach out — our KoalaCloth support team is here to help! 🐨✨
