🚚 How much is shipping?
We ship directly from our Sydney warehouse and offer free shipping Australia-wide. If you're ordering from outside Australia, shipping fees may apply at checkout.
⏱️ How long does delivery take?
Standard delivery usually takes 5–10 business days, unless there are unexpected delays. We’ll keep you updated every step of the way.
🔍 How do I track my order?
Once your order is shipped, you'll get a confirmation email with a direct tracking link.
📄 Why isn’t there an invoice in my parcel?
To reduce paper waste, we only send invoices via email. If you need a copy, just reach out to our support team — we’re happy to help!
❌ Can I cancel my order?
Yep — if your order hasn’t been shipped yet, you can cancel it free of charge. Just contact us as soon as possible.
🔄 Can I return or exchange my order?
Absolutely! If you’re not happy with your order, you’ve got a 60-day return window. Just let us know the reason and we’ll sort it out.
💳 What payment methods do you accept?
We currently accept credit cards, PayPal and Apple Pay.
(Buy now, pay later options coming soon!)
📦 Will everything arrive in one package?
Sometimes larger orders may be split into multiple parcels, depending on stock levels. No worries — you’ll get tracking info for each one!
🔒 Is my online order secure?
Yes, 100%. All payments are SSL encrypted and processed securely through our payment providers.
We don’t store any payment details on our end — ever.
For anything else, feel free to reach out — our KoalaCloth support team is here to help! 🐨✨
