We want you to love your KoalaCloth – and we stand by our product 100%.
If you're not happy, neither are we. Here's how returns and refunds work at KoalaCloth:
🔁 60-Day Satisfaction Guarantee
If you’re not completely satisfied with your KoalaCloth, you can return it within 60 days of receiving your order – no worries.
✅ Eligible Returns
You can return your item(s) if:
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You received a faulty or damaged product
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The item is unused and in its original packaging
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You’ve contacted us within 60 days of delivery
💸 Refunds
Once your return is received and inspected, we’ll process your refund within 5 business days.
Refunds will be issued back to your original payment method.
If your item was damaged or incorrect, we’ll cover the return shipping. Otherwise, shipping costs are non-refundable.
📦 How to Request a Return
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Email us at info@koalacloth-au.com with your order number and reason for return
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We’ll reply within 1–2 business days with return instructions
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Once we receive your return, we’ll process your refund or replacement
💬 Still have questions?
No dramas – just shoot us an email at info@koalacloth-au.com and our friendly team will help you out.
