Returns & Refunds
We want you to love your KoalaCloth and we stand by our product 100%.
If you’re not happy, neither are we. We’ll make it right.
🔁 60-Day Satisfaction Guarantee
If you’re not completely satisfied with your KoalaCloth, you can return it within 60 days of receiving your order.
No fuss. No stress.
💸 Refunds
Once your return is received and inspected, we’ll process your refund within 5 business days.
Refunds will be issued to the original payment method used at checkout.
If your item arrived damaged or incorrect, we’ll cover the return shipping.
For all other returns, shipping costs are non-refundable.
📦 How to Request a Return
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Email us at info@koalacloth-au.com with your order number and reason for return
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Our team will get back to you within 1–2 business days with return instructions
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Once we receive your item, we’ll process your refund or replacement
💬 Questions?
No worries, we’re here to help.
Email us anytime at info@koalacloth-au.com and our friendly support team will take care of you.
