At KoalaCloth, we pride ourselves on fast and efficient order processing. For this reason, all sales are considered final once the order has been successfully placed through our website.
No Cancellations
Due to our automated fulfillment system, orders are transmitted immediately to our warehouse for processing. As such, we are unable to accept order cancellations under any circumstances once the checkout process has been completed.
Returns & Refunds
Customers who no longer wish to keep their purchase may refer to our Returns Policy for instructions on how to return eligible items for a refund, provided the product is:
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Unused and in original condition
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Returned within the applicable return window
Please note that return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.
Legal Notice
By completing a purchase on www.koalacloth-au.com, you agree to the terms outlined in this cancellation policy. This policy complies with applicable consumer protection laws and does not affect any statutory rights which cannot be lawfully excluded.
If you have any questions, please contact us at info@koalacloth-au.com.
